FAQ
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FAQ about Company
FAQ about Outdoor Equipment
FAQ about Indoor Furniture
FAQ about Indoor Equipment
FAQ about Other Supplies
FAQ about Shipping
FAQ about Deliever
FAQ about Installation

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What is the nearest air port to your company?

The nearest port to our company is Whenzhou airport, one hour time to visit us.

Do u have showroom?

We have a large showroom in zhejiang,china.

In which countries have you sold your plangrounds to so far?

Our playgrounds are sold out to lots of countries including Australia, Estinia, Lithuania, Ukraine, Russia. Romania, Israel, Lebanon, Swizerland, Philippines, Malaysia, Vietnam, South Africa etc.  

THE EQUIPMENT CAN INSTALLED UNDER HOT WEATHER?

Yes,it is ok You can transfer the US dollors to us together to save the bank charge on your sideAnd we can pay RMB to your other supplier,then cargo the goods to usWe can clear the custom for you 

CAN I TRANSFER THE MONEY TO YOU THEN YOU PAY TO OTHER SUPPLIER?

Yes,it is ok You can transfer the US dollors to us together to save the bank charge on your sideAnd we can pay RMB to your other supplier,then cargo the goods to usWe can clear the custom for you 

Do you Provide Installation Manual for Playground ?

Do you Provide Installation Manual for PlaygroundYes, most factories will only offer a installation paper, with main information in it, even without translate it in English, but for newbee, it’s very hard to understand. While Liben’s Installation manual with dozen pages long, which will teach you install the playground step by step. Installation manual from most factories:a simple paper Installation manual from Liben Group:specific brochure Above is just some piceces cut from the whole manual, contact us for details. And for VIP customer, we also got installation video.

How Liben Make prefect Playground Delivery?

How Liben Make prefect Playground DeliveryMany customers who buy playground overseas will worry about the missing parts and broken parts. It’s turely happened in many small factories, who without systematic arrangement in goods delivery. But you don’t have to worry about it if you buy from Liben. See how Liben prefectly deal with this problem:1.Well Packaged Goods:  All goods are well packaged to avoid any damage in shipment. 2.Shipping Marks Each parts of playground pasted with shipping marks to avoid missing parts. Besides, our shipping marks is waterproof, some factories’s shipping mark will fade and become unclear because of rainy day and long-time shipment, but ours will not.and with strong paste. 3.Quality Control when goods ready, we have quality control person to check if all the goods is prefect, and take photos for record, if find any flaw, they will talk to prodction department to deal with it. 4.Video and Picture Record. when making delivery, we have delivery person to take full video and pictures of each goods, for record,to avoid missing parts and double check quality and package. 5.Mostly importantly, if any missing parts and broken parts happend, the related staffs will have to be fined according to our company rules, so everyone will be very conscientious to their job.

How many people in your company?

We have more than 100 staffs in 2016.

When did your company establish?

Our company established in 2012. Our chairman has been in this industry for more than 20 years.

How many days will it take to ship to United States?

Generally, it will takes about 30-40 days.

How can I know the shipping cost?

After you confirm the quantity you want to buy,  then tell us your nearest port. We will check the shipping cost for you.

Does your company support trade assurance?

Yes, Liben always recommend our customers to do trade assurance with us.

What age of children are the kids trikes for?

It's for 2-6 years old children.

Can the soft play toys be customized according to our design?

We can make different shapes of the soft play toys. Please send us your design. We will check if we can make it.